Shipping/Refund policies

Shipping/Order management

We work hard to process and prepare your order as quickly as possible. On average, fulfillment takes 1–2 business days before your package ships out. Shipping typically takes 5-14 days, depending on your location. We’re continually working with our carriers to speed up delivery times and get your order to you as quickly as possible.

 

Refund policy

We accept returns and refunds only for products that arrive damaged or faulty. To qualify, the issue must be reported within 7 days of receiving your order.

How to Request a Return or Refund

If you need to request a return or refund, please contact us at NextLevelInnovationstore@gmail.com with your order number and include clear photos or videos showing the damage or defect. Once your request is approved, we will provide either a replacement or a refund to your original payment method.

Non-Eligible Situations

We do not accept returns or refunds for:

• Change of mind
• Incorrect address provided at checkout
• Normal wear, tear, or misuse
• Orders outside the 7-day reporting window

Processing Time

Approved refunds typically take 3–7 business days to appear on your statement, depending on your bank or payment provider.